When we give your money back.

Cancelling

Membership does not renew by itself, so there is no subscription to cancel. It simply ends after 6 months unless you choose to pay again. You can stop using your membership, or ask us to close your account, at any time.

When you get a refund

• We turn down your artist listing. If you paid when you submitted a portfolio and the team declines it, we refund the full ₹499. You do not have to ask.
• You were charged twice, or charged for a membership you already had. We refund the extra payment in full.
• Money left our side but your membership never activated. Tell us and we either activate it or refund it, whichever you prefer.
• You change your mind within 7 days of paying, and you have not had a benefit that cannot be taken back, a published profile, a performance slot, or a member-rate workshop place. Write to us and we refund in full.

When we do not refund

• Simply not using your membership during the 6 months.
• After 7 days, once the membership has been running and used.
• If we close your account because you broke the Terms, for example by harassing people or posting someone else's work as your own.
• Partial refunds for time left on a membership.

If your situation does not fit any of the boxes above, write to us anyway. We would rather sort it out than argue about a policy page.

Event tickets

Tickets are separate from membership and priced per event, the price is on that event's page.

• If we cancel an event, every ticket is refunded in full. You do not have to ask.
• If we move an event and you cannot make the new date, tell us and we refund in full.
• Otherwise, ticket sales are final within 48 hours of the event. The room, the artists and the crew are already paid for by then. Earlier than that, write to us and we will do what we can.
• A free ticket costs nothing to give up, but do tell us if you cannot come, so the seat goes to someone else.

How to ask

Email poetriarchy@gmail.com from the address on your account or call us on +91 79881 19580, with the date of payment and the amount. You can also use the contact form.

How long it takes

• We decide on a refund request within 3 working days.
• Approved refunds are sent back through Razorpay within 5 to 7 working days.
• The money goes back to whatever you paid with, the same card, UPI app, or bank account. Your bank can take a few more days to show it.
• We never refund in cash or to a different account.

Failed and pending payments

If a payment fails but your bank shows the money gone, it is usually held by the bank and released on its own within 5 to 7 working days. Nothing is charged twice for the same membership. If it has not come back, send us the payment reference and we will chase it with Razorpay.

Contact us

Questions about any of this, or about a payment, go to a person, not a ticket queue.

• Business name: House of Creatif (sole proprietor: Shivain Arora)
• Email: poetriarchy@gmail.com
• Phone: +91 79881 19580
• Address: 110-B 5-6A, Near G.M.N. College, Jagadhri Road, Ambala Cantt Station, Ambala, Haryana 133001, India
• GSTIN: 06EOMPA3376D1Z3

You can also use the contact form. We reply to payment questions first.